Welcome to www.zyu.com.sg (the “Website”), owned and operated by Zyu. (“Zyu,” “we,” “our,” or “us”). These Terms of Service (the “Terms”) govern your use of our Website, online store, and your purchase, receipt, or use of our skincare products (collectively, the “Products”).
By accessing the Website, creating an account, or purchasing our Products, you agree to these Terms. If you do not agree, please do not use our Website or Products.
We may update these Terms from time to time. If we make significant changes, we will update the date above and may notify you (such as via email or a notice on our Website). Your continued use of the Website constitutes acceptance of the revised Terms.
1. Account Creation & Eligibility
> You agree to provide accurate, complete information and to keep your account details up to date.
> You are responsible for keeping your login details secure and for all activity under your account.
2. Orders, Pricing & Payments
> All orders are subject to acceptance and availability.
> Prices are listed in Singapore Dollars (SGD) unless otherwise stated and may change without notice.
> Payments must be made in full before Products are shipped. We use secure third-party processors and do not store payment card details.
> We reserve the right to limit or cancel orders at our sole discretion (e.g., bulk purchases, suspected fraud).
3. Shipping & Delivery
> Delivery times are estimates only and may vary depending on location.
> Risk of loss passes to you once the Products are delivered.
> International orders may be subject to customs duties or taxes, which are the buyer’s responsibility.
4. Returns & Refunds
> Due to the personal and hygienic nature of skincare, Products are generally non-returnable unless defective, damaged, or incorrect.
> To request a return, please contact us at hello@zyu.com.sg within 7 days of receiving your order.
> Refunds (if approved) will be processed back to your original payment method.
5. Product Disclaimer
> All Products should be used according to instructions on packaging.
> Our Products are not intended to diagnose, treat, cure, or prevent medical conditions. They should not replace professional medical advice.
> Always check ingredients to avoid allergies or sensitivities. If irritation occurs, discontinue use and consult a doctor.
6. Intellectual Property
> All content on this Website (logos, text, product images, graphics, design) is owned by or licensed to Zyu.
> You may not copy, reproduce, distribute, or exploit our intellectual property without prior written consent.
7. User-Generated Content (UGC)
By posting, tagging, or otherwise sharing content with us on social media (including using hashtags such as #ZyuSkin, #TheZyuLab, or tagging @thezyulab), or by submitting reviews, photos, videos, or testimonials (collectively, “User Content”), you grant Zyu a non-exclusive, royalty-free, worldwide, perpetual license to use, repost, share, publish, edit, or display such content for marketing, advertising, and promotional purposes, including on our Website, social media, emails, or print materials.
You represent and warrant that:
> You own the User Content or have the necessary rights to share it with us.
> The content does not infringe the intellectual property, privacy, or publicity rights of any third party.
> You have obtained permission from any individuals featured in the content.
You will not be entitled to any compensation for our use of User Content. Zyu reserves the right to remove or request removal of any User Content at any time, for any reason.
8. Prohibited Uses
You agree not to use our Website or Products for:
> Any unlawful purpose.
> Resale or redistribution without permission.
> Uploading viruses, harmful code, or interfering with our systems.
> Misrepresentation of your identity or fraudulent activity.
9. Limitation of Liability
> Our Website and Products are provided “as is.”
> To the maximum extent permitted by law, Zyu is not liable for any indirect, incidental, or consequential damages arising from your use of the Website or Products.
> Our total liability for any claim shall not exceed the amount paid for the Product in question.
10. Indemnification
You agree to indemnify and hold harmless Zyu, its directors, employees, and partners against any claims, damages, or expenses arising from your misuse of the Website or Products, your User Content, or your violation of these Terms.
11. Governing Law & Disputes
> These Terms are governed by the laws of Singapore.
> Any disputes shall first be attempted to be resolved amicably. If unresolved, they will be subject to the exclusive jurisdiction of the courts of Singapore.
12. Contact Us
For questions about these Terms, please contact us at: hello@zyu.com.sg
Choosing a selection results in a full page refresh.
I’ve been using the Antioxidant Night Mask since it first launched in 2019, and it has quickly become a staple in my night skincare routine. What I love most is how it helps to tame and calm my skin overnight, so I wake up with a smoother, more balanced complexion. It feels nourishing without being heavy, which makes it easy to use consistently.
It’s the kind of product that quietly does the work in the background and makes a real difference over time. Definitely one of those products I don’t see myself skipping anytime soon.
i took really long to be intentional in purchasing this as tbh its kinda pricey. but srsly this is worth every penny. i have been using this blue colour korean sleeping mask (wink) for the longest time because it is well received by my sensitive skin, but honestly i should have converted to zyu earlier. its gna be a staple!!!!!!
